The US Department of Transportation (USDOT) opened an investigation into Delta Air Lines to make sure that the airline is following the regulation and caring for passengers throughout continued widespread disruptions, the pinnacle of the company stated Tuesday.
“While you should first try to resolve issues directly with the airline, we want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements during the recent travel disruptions,” Secretary Pete Buttigieg wrote on X.
Buttigieg shared a Transportation Department hyperlink the place customers can file a grievance or remark about providers they obtained, or requested from an airline or ticket agent, that doesn’t relate to airline security or safety.
Services embrace subjects equivalent to flight delays and cancelations, overbooking, incapacity, tarmac delays, baggage, discrimination, refunds, ticketing practices, household seating, frequent flyer applications, constitution flights, privateness and air ambulance service.
More than 5,000 flights have been canceled globally since Friday after a software program replace brought about a significant IT outage final week,
Delta Air Lines canceled greater than 1,200 flights on Friday alone, which was greater than another airline, in line with the FlightAware flight-tracking platform.
Source: www.anews.com.tr